Assessing and understanding the efficiency of work of promoters and trade reps, as well as the quality of out-of-office customer services is not an easy task, as employees are out there on their own.
Some of such employees hold their positions only because they have a chance to escape from work, thus deceiving their Company and performing their duties and chores in the worst manner possible.
Filling out fake reports, while revealing disrespectful attitude towards customers, negligence with regard to scripts – these are just some of the problems faced by Companies.
The solution offered by Voicealytics can help your business handle this issue!
While at work, employees are carrying a device (a tablet, a smartphone) with a preinstalled program on it. As part of the background activity, the device buffers dialogues with customers.
Dialogues are being sent to a database whereat all events are stored. Audio records are processed by a special Quality Control Call-Center.
By means of an online interface, you can track sales, download reports and view sales statistics in general and for each employee individually.
To assure the best quality of service and proper communication of employees with customers, this task should become an imperative practice.
Needless to say – as your product is properly presented and acknowledged by customers, your customer base is growing.
Using the data provided by our system, you will be able to quickly identify cheating employees and take further actions.
Our system can be integrated with staffing and BI systems, granting an expanded set of operational optimization levers.
There is no need to leave your office, as you will have direct access to understanding what is going on in your company.
Detailed stats help reveal the exact stage at which something went wrong so you know where to intervene.
Our R&D suits the software to cater precisely your needs, considering your business' individual particularities.
We perform all necessary improvements, fast and free of charge, until the product fully meets your needs.
Located on any server, and tablet/handset software can be updated directly from Google Play or App Store.
A specifically trained Call-center working 24x7 analyzes over 3,000 audio records a day.
Thanks to saving your money by improving quality, you will quickly pay off your investment.
The collected data is completely confidential and preserved from the public access.